(847) 530-8349 * [email protected]
Hoffman Estates, IL 60169
SUMMARY OF QUALIFICATIONS:
Skilled professional with a working proficiency in troubleshooting software, hardware, office applications, networks and updating databases. Strong academic background through graduated degree in IT. Quick learner with excellent abilities in detail orientation, written correspondence, great listening skills and handling multiple projects.
IT Specialist 5 Program- New Horizons Computer Learning Centers, Chicago 2011-2012
Courses completed: A+ Essentials, A+ Practical Applications, Network+, 6292A Installing and Configuring Windows 7 Client, 50322A Configuring and Administering Windows 7,
50331 Windows 7 Enterprise Desktop Support Technician
Master of Science - Information Systems, DePaul University- Chicago, IL 2008
G.P.A.: 3.3/4.0 - Concentrations: Database Design and Data Analysis
Relevant courses: Database Programming, Database Administration, IT Strategy Capstone, Enterprise Project Management, Data Warehousing and Distributed Networks
• Networks: TCP/IP and Windows 7 Network Sharing
• Microsoft Office: Word, Excel, Outlook 2007, 2010 and 2013
• Operating Systems: Windows 8, 7, XP and Vista, Android 4
• Databases: Oracle, Microsoft, Relational Databases
• Languages: SQL, HTML5, XML, CSS, Java
CompTIA A+ and Network+ Certification Courses- New Horizons- Chicago 2011 to 2012
• Developed a technical understanding on computer technology, antivirus software and networks and learning how to provide PC support for users and troubleshoot networks.
• Obtained additional hands-on experience assignments through Virtual Machine Labs in course of installing, configuring and administering Windows 7, XP and Vista
• Learned about network technologies, media and topologies, servers and installing and configuring WAN. Wi-Fi, and LAN, firewalls, and management of networks.
Thermofisher-Contractor: Aerotek
February 2022-Current.
Picked drug orders on a pick list to be shipped. Pack shipment with refigerated and frozen packs.
Aim Health-Deerfield Contractor: Ettain Group December 2020 to January 2022
Ship computer and phone to work at home users with creating shipping labels and packing boxes. Keeping track of inventory of equipment in storage rooms. Receiving packages from incoming deliveries.
Claire’s-Hoffman Estates Sept 2019 to December 2020
Unload from trucks and sort boxes by order and assist with staging boxes trucks where the boxes will ship to the stores.
Aerotek/Ingram- Carol Stream, IL (Temp Assignment) November 2018 to February 2019
Picked electronic parts with an rf scanner. Put padding in boxes with part(s). Fix clogs on belts.
Robert Half- Short Assignments in packing, shipping at clients for Retail and Warehouse industry in Sept. to Oct. 2018
Office Team/ Ricoh- Northbrook, IL (Temporary Assignment) March 2018 to August 2018
• Sort and deliver mail and packages. Deliver toner and paper. Deliver and pick up packages and envelopes
Insight Direct/MBO Partners- Hanover Park, IL (Temporary Assignment) August 2017 to January 2018
Material Handler
• Open boxes with computer parts, set up IT equipment on benches, and re-box it once configured.
Milwaukee Tools- Niles, IL (Temp Contract) Stock Clerk June to July, 2017
Put away stock on shelves. Process Orders of customer's repair tools. Answer questions. Unload boxes from trucks. Prepare shipment of tools to customers and repair hub.
Spectaforce Technologies(Ricoh) - Schaumburg, IL (Temporary Assignment) January to March,June to Dec 2016
Shipping and Mail Room Specialist
• Scanned incoming 50 packages and 100 envelopes to update system, assisted with mail room, and processed carrier labels to ship boxes and envelopes. Helped customers with providing office and organizing inventory of office supplies.
Insight Direct/Apex Systems- Hanover Park, IL (Temporary Assignment) June to August 2015
Material Handler
• Open boxes with computer parts, set up IT equipment on benches, and re-box it once configured.
Academic Scorer at Pearson- Glenview, IL April-May 2015
• Graded 5th grade essays from ACT-Aspire tests based on traits of persuasion.
US ARMY TACOM-Rock Island Arsenal- Rock Island, IL 2010
Software Logistics Management Specialist-Federal Career Intern Program
• Delivered user-friendly database solutions by creating macros, forms, and pivot charts, in addition to deleting records in Excel and Access 2007 for the SARET Department.
• Coordinated voicemails in following up with soldiers on issues about the PM-SKOT web site for equipment orders and directing their requests to systems acquisition managers.
Household Finance/HSBC Consumer Lending - Elmhurst, IL 1998 to 2009
File Maintenance -Records Administration Specialist (2007 to 2009)
• Administered, filed, and scanned incoming loan records, updated location data in Accutrac to maintain file inventories. Mailed priority loan requests.
Imaging Dept.-Records Administration Associate (1998-2007)
• Demonstrated an ability to quickly learn new processes and procedures in being cross-trained in many units of Imaging, and File Maintenance departments.
MedOne Delivery- Forest Park, IL Delivery Driver 2012 to 2015
• Consistent in delivering 15 to 30 time-sensitive and urgent medications daily from pharmacies to short and long distances to preserve health needs of patients.
Employee of Month Award at HSBC for assisting every unit in the department, while upholding their normal flow of duties and impressive scores of achieving production (123%) and maintaining quality (100%).
VOLUNTEER WORK
Junior Achievement-Chicago
Volunteer 1999 to 2008
• Taught economics and financial literacy to 4th Grade and Kindergarten.
• Assisted with fundraising campaigns to provide programs while working at HSBC.
Harvest Bible Chapel- Rolling Meadows 2012 to 2013
Volunteer
• Recorded “Live CDs and DVDs” of the sermon and hand-labeled disks.
• Assisted with video duties of production team by monitoring shades.
ADDITIONAL EDUCATION
Defense Acquisition University- Life Cycle Logistics, Level 1 2010
Related Courses: Fundamentals of System Acquisition Management, Acquisition Logistics Fundamentals and System Sustainment Management
PEAK University- Associate 1990 to 2007
Completed courses taught by corporate leaders while working at HSBC.
Relevant subjects: Business communication skills, Time-management, and Decision-Making.
Bachelor of Arts - History, Hope College- Holland, MI 1997
Minor: Writing,